All-in-one: digitalization and process management know-how

Our Services for BPM and GRC

Digitalization and process management solutions serve as intelligent integration systems and follow a specific "philosophy" and "methodology". With our excellent services, we enable you to exploit the full potential of BPM and GRC and accelerate your digital transformation by using our software suite BIC Platform in the best possible way. We want you to achieve a minimum-cost and maximum-benefit solution for those who matter - your stakeholders.

Companies worldwide rely on BIC

GBTEC Professional Services – Pragmatic. Holistic. Global.

As the manufacturer of the BIC Platform, we offer expert knowledge across our entire product range – from implementation and rollout to the customized configuration of our software. With our unmatched experience from hundreds of projects in companies of all sizes and industries, we ensure that you use the BIC Platform efficiently and to its full potential.

20 Years in the market

100000 Consultant days since foundation

40 Experienced consultants

Benefit from our Packages & Services

By choosing the BIC Platform, you have taken the first important step toward sustainably enhancing the efficiency and performance of your organization. Whether you are an experienced professional or just beginning your digital transformation, GBTEC is here to support you with comprehensive expertise and tailored solutions every step of the way. Our onboarding, training, and project support packages are designed to meet your specific needs. With the flexible and scalable Essential, Standard, and Corporate packages, we deliver solutions that provide clear and measurable results. For long-term success, our Premium Services and Factory Services are at your disposal. These ensure continuous training and expert consulting, empowering you to maximize the value of the BIC Platform and achieve your goals sustainably. Let’s unlock the full potential of your organization together – get started today!

Full GBTEC Support on Your Entire BIC Journey

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First Step to Easy Automation

BIC Proof-of-Value Packages

Our PoV packages enable you to get cloud access to BIC Process Design and BIC Process Execution. You can kick-start your digital transformation experience and it helps you to create and digitalize your first process app with a process of your choice.

BIC Setup

Tailored Services for Seamless BIC Implementation

BIC Onboarding Packages

Accelerate your BIC implementation with tailored onboarding plans that match the complexity of your BPM and automation projects. Leverage best practices and shorten implementation and "Time-to-Roll-Out" with our experienced consultants.
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Migration Project

Simplify your migration project with GBTEC's expert support. From planning to execution, we ensure a seamless transition to the BIC Platform, minimizing risks and downtime. Rely on our proven methods to migrate your data efficiently and securely.

GBTEC Academy

High Quality Trainings for Successful Implementation

Getting Started E-Learnings

Get a first impression with our free getting started e-learning courses. Ideal for prospective and new customers.

Instructor-led Trainings

Targeted training from our experienced experts from the practice for the practice.

Company Access

With the help of our Company Access subscription model, we support you in training the broad masses and consolidating knowledge in your organisation. Keep yourself and your colleagues up to date at all times.
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BIC in Operational USE

Streamlined Process Management and Custom Service Optimization

BIC Premium Services

Do you need help, but it's not cloud-related or technical? We can help with our premium services - on-demand with our Advisory & Methodology Configuration Services, and proactively with your dedicated services manager.
Discover our Premium Services

BIC Factory Services

Do you want to outsource administrative process management tasks? Our Factory Services regularly check master data in your BIC system, perform quality assurance, and handle input-based process modeling on demand. You'll also receive regular SLA reports from your dedicated Service Manager.
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Process Modelling and Automation Projects

Do you have process diagrams in Visio, Word, or similar formats for integration into your BIC system? Our experts will transfer them, adhering to your modeling conventions and using your master data, ensuring a smooth transition and consistent quality.

Compatibility Care for Custom Services

Optimize your custom services with our Compatibility Care Service. We ensure seamless integration, monitor compatibility, and resolve issues for smooth operation. Trust our expertise for optimal performance and reliability.

Our Professional Services Team Is Ready to Support

Our goal is sustainable success: With our BPM services, we support clients in all BPM topics and deliver lasting solutions. Together, we create independent, strong process management as a foundation for digital transformation.
Markus Kück, Head of BPM Services
We support you at every step of your BIC learning process and are always at your side. Whether it's instructor-led training, online training or a hybrid approach, the GBTEC Academy offers the perfect mix.
Christoph Windgassen, Head of Academy
Individuality - wherever you need it. From the initial idea to the technical implementation in BIC, right through to delivery, we support you at every stage to optimize your business operations.
Martin Schreiter, Head of Technical Services
Our experts will support you in successfully rolling out the smart BIC GRC solutions to your organization and adapting them optimally to your individual circumstances.
Rahmon Radaj, Head of GRC Services

Are you seeking a partner who stands by your side and truly understands your unique needs? Look no further! Our dedicated experts ensure that your specific requirements are addressed at every stage of your BIC journey. From project initiation to implementation and ongoing long-term support, we are committed to finding the perfect solution tailored to your success.