Digital transformation
in public administration

Drive your digital transformation and increase customer service with effective process and risk management. Optimize bureaucracy models, build a digital service culture, and achieve greater efficiency through increased communication and collaboration.

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Challenges in the public administration

Digital transformation is an ongoing issue in the field of public administration and poses various challenges for public authorities as well as public institutions. The Corona pandemic has further reinforced the sense of urgency for change as citizens increasingly expect convenient, digital services regardless of time and place. Whether it's the need to change outdated ways of working, replace outdated IT systems and processes, manage new funds for digitalization and defense, manage cyber threats, or strengthen regulation for taxation and the environment, the public sector must act now. The introduction of new technologies is helping public sector institutions streamline and optimize internal agency processes, reduce paperwork and improve citizen service. By questioning and rethinking all internal processes and services, the central challenges of digital transformation in public administration can be mastered:

  • Implementation of flexible and sustainable IT solutions
  • Use of digital technologies to optimize administrative processes
  • Provision of digital and central citizen services
  • Improvement of work and communication structures
Success Story
AOC

Thanks to BIC Process Mining, the Catalonian Public Digitalization Institution managed to save more than 16.000 hours of work.

Solutions for the public administration

To structure and solve all digitalization, process and compliance challenges in public administration, the industry needs to rethink. Effective business process management (BPM) enables lightweight digitalization and automation of administrative processes and services, create budget and cost transparency, and ensure compliance with regulatory requirements.

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Transparent modeling, analysis, optimization and control of your administrative processes
Model, analyze and identify bottlenecks as well as improvement potentials in your administrative processes such as procurement transactions, invoicing and taxes.

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Process automation and workflow management for a digital transformation of your administration
Identify and realize initial automation potential for compliance processes and save yourself time-consuming, manual processing of recurring, monotonous processes.

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Established governance, risk and compliance (GRC) management for highest security and full legal compliance
Easily comply with regulatory requirements, document, track, and report on anti-corruption and IT security, and gain a fully comprehensive view of your GRC operations.

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Data-based analysis and process optimization for higher efficiency, productivity, and process excellence
Uncover inadequate resource allocation in your administrative processes, simulate suggestions for improvement, and optimize your processes using real-time data.

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BIC is easy to use even without in-depth IT knowledge and the results are really impressive. By changing just one process, we have been saving 16,000 working hours.

Carlos Rodríguez Support Unit Manager, Catalan Institution for Public Digitalization

Offering services digitally: The Online Access Act

In the future, interaction and communication between citizens and companies with administrative institutions shall be significantly faster, more efficient and more user-friendly. The Act to Improve Online Access to Administrative Services obliges public institutions at federal, state and local level in Germany to offer their administrative services via digital portals by the end of 2022. The success of this is not measured by whether the administrative services are offered completely digitally, but by the level of acceptance and use on the part of citizens and companies. By digitalizing administration, they benefit in particular from shorter processing times and better availability of services. Technological progress also brings many advantages for public administration:

  • Cross-organizational processes
  • Improved citizen dialog
  • Bundled and higher quality services
  • Reduced reporting and information requirements

The BIC Platform as a professional process management tool helps you to introduce efficient process management and to optimize and standardize your processes. This allows you to really think digitalization through to the end instead of merely replicating analog processes with digital means.

Whitepaper
With BPM to Digital Transforma­tion and Operational Excellence in 7 steps

Learn in our whitepaper how you can use business process management to lead your company from the analog working world into full automation.

Would you like to learn more about digital transformation with BIC in public administration?

We support you in the digitalization of your business processes and advise you individually on all challenges in the public administration. Benefit from our professional and technical expertise and start your technological transformation with us.

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Expand your knowledge with our e-learnings on BPM & GRC.

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