Intelligent Linking of Quality Management & Business Process Management

Excerpt

You know the goals and basic principles of quality management (QM for short)? Excellent. The checks of structures and processes are extensive and serve clear lines in the company. QM manuals as well as detailed process and work instructions are indispensable for this. But do you ask yourself how you can comply with the requirements and implement the known steps? If structures are not defined, governance and compliance specifications are not communicated across the entire company and the daily work routine contradicts the specified processes, it is about time to establish a process-based QM. Why do you need to make processes the anchor of your QM? Find it out in this whitepaper. We look at the synergies of QM and Business Process Management (BPM for short) and highlight the potential of BPM as the foundation of QM.

1. Holistic Quality Management
   QM serves to ensure quality in the company and to increase the success of an organization. Quality standards are an important tool for proving the quality of products and services to third parties. ISO certification standards define the criteria and serve as the basis for certification processes. QM is constantly evolving. For example, the method of Total Quality Management (TQM for short) has now become established. TQM focuses on the all-encompassing view, including all processes in the company. It strives holistically for...
    
2. Integrated Business Process Management (BPM)
   As a management method, BPM focuses on designing, executing and analyzing the processes in an organization. The goal: to increase the performance and efficiency of the entire organization. The organization and its participating employees optimize their work processes, which reduces costs and increases productivity. By documenting processes, the company identifies its...
    
3. Business Process Management as part of Quality Management
   Companies that use a standard program such as Word or pure visualization software such as PowerPoint to map out their QM processes have to work on them with a great deal of effort. Often, there is a lack of capacity among employees, who naturally focus on day-to-day business. BPM software as the basis for process-oriented QM solves this problem in a simple and effective way. In the theory of QM there are many principles - let‘s take a closer look at the principle of the „process-oriented approach“...
    
4. Tips for choosing the right BPM tool for your business
   You want to implement a process-oriented QM system in your company? In the following, we will give you tips on what you should consider when selecting the right BPM tool for your QM system...
    
5. How the introduction of QM systems works in practice
   In the meantime, BPM has become an integral part of audit-proof QM in many companies. Read examples from various industries to see how process-based QM systems have established themselves in practice...

We have compiled helpful tips and best practice examples for you. Read our paper to find out how a successful introduction of QM systems can look in practice. You will be well prepared for your entry into the world of QM.