Smart companies not only ask "what", but also "how"

Quality Management for improved Products and Services

With a quality management, for example based on ISO 9001, companies ensure the quality of their products and services. QM systems are established in many industries, in some cases, they are even obligatory. It is important to ask the right questions from the very beginning. Companies that only ask for the "what" may receive the desired certification. But only smart companies, asking for the "how", realize projects purposefully.

How can I ensure the quality of my products and services?

Just like any other QM team, you will probably face this question at least once during your project. Of course, you can read about the requirements for the organizational quality management system, for example in the globally recognized series of standards ISO 9000. The goal of ISO 9001 certification is as clear as it is useful: with quality management you check the systems, structures, processes and performances in your organization. With the help of a company-wide QM manual and detailed procedural and work instructions, you define the standards that are to apply to your company. The mandatory establishment of institutions such as regular internal controls ensures that these standards are adhered to. This way, you ensure that your company achieves the desired quality of its products and services.

Nevertheless, every company faces its own questions and challenges. Often there are no firmly defined processes and structures on which an organisation is built. Governance and compliance requirements are not communicated across the entire company. The daily work routine causes situations where instructions - if they are defined at all - are not being followed. Therefore, it is up to you to find the set screws with which you can establish stringent quality management and make your company fit for certification.

How do I succeed with efficient quality management?

Departments organize their tasks using dockets. If at all, management only uses purely graphical organization charts, for example in PowerPoint. As a QM team, you maintain your key figures manually using Excel tables. This - or something alike - is still the daily routine in many companies. Fortunately, you can do this more efficiently nowadays, with intelligent QM software as a replacement for semi-digitalized legacy systems. Rely on database-supported portals that enable your employees to quickly find all relevant information and documents and to execute all process steps in a controlled manner. Automatically generated QM manuals and reports help to make the system compliant with management standards and to pass audits safely.

But how do you set up your digital QM system safely in a software? As a quality management representative, you must first identify all existing activities in the company before you can standardize them. It is also necessary to identify the interfaces between your structures and processes to gain an overview of the entire organization. Now you can derive possible interactions and identify potential for continuous improvement.
In addition, you must use the software to communicate the finished QM manual and the work instructions described in it to the workforce in a way that is easy to understand. After all, employee acceptance is the most important success factor for meeting your own quality requirements in the long term. Especially with these challenges it pays off to rely on a process-based quality management system.

The process-based QM software BIC Process Design is the answer to your questions

More and more companies are relying on processes as the starting point for their QM. Almost all the strengths and weaknesses of their products and services are hidden in the processes with which they were manufactured or provided. The all-in-one software BIC Process Design considers the requirements of the ISO 9000 series of standards and extends them by a process-based view. You can easily integrate and harmonize existing processes, documents and key performance indicators into the QM software using the automatic model and document upload. Define approvals, responsibilities and areas of validity in a traceable manner and make quality-assured content available. The software also supports you with automatically generated reports (e.g. QM manual) and evaluations during audit preparation and the identification of potential for improvement.

But not only your team benefits from BIC Process Design as a quality management software. The intuitive process portal serves all users as an individual information center. The system is multilingual and is available via browser. This enables even globally operating companies to have quality-assured processes and quick introductory trainings in new workflows. Comprehensible workflows on a process basis also reduce the error rates and processing times of your employees. Using the comment function, employees can submit suggestions for improving processes directly in the software. With all these features, you turn a functioning quality management system into an efficient one and successively increase the quality in your organization.

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