Achieving Digital Transformation and Operational Excellence in 7 Steps with BPM

Excerpt

1. With Business Process Management (BPM) to digital transformation
   For some time now, the digital world has found its way into all industries and every area of a company: Whether it‘s the financial sector, energy or industry, production, sales or HR - the digital age has arrived everywhere. Companies that face up to the new challenges of digital transformation and perceive change as an opportunity will keep their finger on the pulse and remain competitive in the long term. To set yourself apart from the competition and successfully establish new business models, you need to optimize existing business processes and automate them where necessary. The elementary basis for this: Business Process Management (abbreviated BPM). BPM describes...
    
2. 7 steps to the goal
   STEP 1: Define the digital maturity level
   Many organizations have only a limited, explicit understanding of end-to-end business processes, and if any, this understanding is often hidden among individual knowledge holders within the organization. However, this is essential for organizations that want to compete well in the global marketplace. Identifying competitive advantage requires...
   
   STEP 2: Capture the status quo of the entire process landscape
   After the initial situation and the status quo of an organization‘s business processes have been assessed by the BPM Maturity Model, the next step is to take a closer look at the processes. The triggers for an orientation towards digital transformation are numerous...
   
   STEP 3: Digitalize processes and documents
   As noted, digital transformation can be defined and interpreted in almost endless ways. But regardless of which focus is relevant to your business, there is one characteristic that is indispensable...
   
   STEP 4: Integrating the digital business model into the existing it environment
   When companies want to start with digitalization, they usually don‘t start from scratch. In most cases, there are already tools in place, such as ERP, CRM or document management systems, which are already being used on a daily basis. They have been implemented over time to...
   
   STEP 5: Conduct specific training for employees
   Of course, the decision for the right software is crucial for digital transformation. Once a tool has been selected, the next challenge is to involve all employees and achieve a basic understanding of how to work with this software. It is advisable to...
   
   STEP 6: Workflow integration and automation
   Once the processes are modeled, it‘s on to the next step: process automation. Before you start, you should consider two key guidelines...
   
   STEP 7: Learning to understand processes with process mining
   Another central cuttig-edge technology has had a strong impact on the BPM scene in recent years: process mining. However, there are currently not many BPM suites on the market that offer this technology as an integral component. It is therefore advisable to...
    
3. Operational Excellence (OpEx)
   „Nothing is as constant as change“, the philosopher Heraclitus of Ephesus stated as early as 500 BC. Companies are also subject to constant change due to ever-changing market conditions. New competitors are changing the market environment, new technologies are setting innovative standards, laws and regulations are being changed, and the buying behavior of customers transforms over time. Companies are confronted with various changes to which they must adapt. At the same time, they have to get the most out of their existing business model. For many companies, the pursuit of operational excellence is therefore at the top of the agenda when implementing company-wide process management. Operational excellence describes...
    
4. Change Management
   When introducing digital transformation in your company, there are other aspects you should consider besides choosing the right software. In order for you to benefit from the advantages of the digital world, it is necessary to pay sufficient attention to change management. Sustainable change management ensures that desired changes in your company can be implemented permanently and that you can take a strategic turn in the direction of your company. The following areas are particularly important in this regard...

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