ITIL® and Service Management Processes for
BIC Process Design®

Discover the benefits of using YaSM® Process Map for BIC Process Design® in your organization. YaSM (“Yet another service management model”) provides guidance for service management processes that are based on established best practices and standards, such as ITIL®, ISO 20000, FitSM, SIAM, VeriSM, etc. The graphical representation of the processes makes it easy to understand the service management processes and their interrelationships. The YaSM Process Map is thus the perfect way of giving everyone in your organization a good understanding of service management best practice.

• Process overviews, input/output diagrams and flowcharts on different levels of detail up to level 4 (BPMN 2.0 flowcharts)
• A data model and 77 object lifecycle diagrams
• 102 checklists / document templates that describe the process deliverables (documents and records created in the processes)
• A complete RACI matrix
• The "YaSM - ISO 20000 Bridge", an additional component for organizations that wish to achieve certification against ISO 20000, the international standard for service management.

The YaSM Process Map is designed for organizations of any nature, no matter if they provide IT services or other types of services. Join our webinar if your organization plans to

• Introduce (IT) service management processes according to ITIL, ISO 20000, FitSM or similar frameworks and standards, or
• Re-evaluate its ITIL or service management processes.