With BIC Platform into the BPM environment at Premium AEROTEC GmbH

"Who does what, when, how and with what?" - Premium AEROTEC wanted to address these central questions and set itself the goal of procuring a tool to support the introduction of a company-wide process management system that would make a long-term and sustainable contribution to improving the company's business processes. The previous process documentation was to be replaced by BIC Platform which was made available to all employees via an internal portal. A very tight schedule was set to ensure complete certification of the quality management system. An enormous challenge, which the aerospace supplier was able to successfully manage together with GBTEC within a few months.

GBTEC's BPM Suite with the processes documented therein served as the basis for auditing as part of the EN9100 certification process (requirements for aerospace and defense organizations). In a first step, all actual processes were recorded by the responsible process owners in many workshops with representatives of all affected departments, and corresponding process models were created in BIC Process Design. In these process models, the customer requirements as well as the applicable documents, forms and IT systems were mapped and the associated KPIs were defined. This documentation replaced the existing process descriptions. The process models are accessible to all employees via the process portal.