Duvenbeck Group creates cross-site and transparent process management with BIC Platform

In more than eight decades of existence, the Duvenbeck group has evolved from a transportation company to a full-service logistics provider and continues to grow. However, the increasing logistics presence in Europe through 34 locations in eight countries simultaneously brings with it increased complexity and rising variants in the customer and location-specific processes. The introduction of additional management systems (ISO) as well as further industry standards in connection with auditing and certification brought the existing BPM tool of the logistics company to its limits: Particularly with regard to the data volumes to be processed and the tool usage options, the capacity limits of the system were gradually reached. In addition to the different documentation in the individual companies, the lack of interaction between all process participants in the locations was also a problem, and the desire for a central solution grew.

In order to centrally manage the ongoing growth of the group, Duvenbeck was looking for a BPM tool with a global process portal and central access for all employees, in which group-wide standard processes could be built. However, it should still be possible for each location to create deviating process variants that, for example, take regional circumstances into account in the process. In order to use group-wide documents in a uniform manner and to check and approve processes and documents, the logistics company wanted an integrated management system that would also support communication among employees across locations. Duvenbeck found what it was looking for with GBTEC: The logistics company's previous BPM tool was shut down and successfully replaced with the BIC Platform. Since then, Duvenbeck has benefited in particular from the following functionalities:

• Extensive process modeling capabilities
• Integrated document management system
• System-guided review and approval of processes and documents
• Intuitive and user-friendly process portal for employees