Process Pioneers Podcast

Business Process Management and Change Management – these are the two main topics of this Process Pioneers episode with Sandra Moorhead (Head of Process Transformation). In this regard, Sandra explains why an organization needs to have visibility of its business processes and needs to understand its starting point before embarking on change. Therefore, an organization needs to lay an adequate foundation with Business Process Management before automating its processes. However, participants should be aware that it often “gets worse before getting better”, because employees have to get used to possibly new processes first and recognize their benefits. But also, the corporate culture plays a major role concerning BPM and Change Management: if you have a culture, where people feel empowered and are excited about things coming up in the future, people are much more motivated and achieve a lot of tangible results. Do you agree?

Business Process Management | Change Management | Process Improvement

Topic of today’s interview: The relationship between innovation and process management. For this topic, Daniel has brought Michael Rosemann (Director of the Centre for Future Enterprise and Professor at QUT Business School) onto the show, who cites three reasons why many companies struggle with innovation: 1. Missing knowledge regarding an innovation-driven approach: In comparison to BPM, which is taught in a structured way by explaining detailed steps to be taken, there is only a vague description for an innovation-driven approach (e.g. think outside the box or brainstorming). 2. Missing incentives for innovation: Large organizations often tend to become obsessed with freezing the existing business models and focusing on streamlining. They miss the interest in innovations like it is common in young organizations.  3. Missing use of innovation possibilities: Organizations are not aware that they can use and adapt existing business processes to create new revenue models and not just operational issues.

Business Process Management | Innovation Management | Process Improvement

In this episode, Daniel interviews Marlon Dumas (Co-Founder of Apromore and Professor at University of Tartu), who contributes both his experience from his many years of research work and the spin-off of the process mining provider Apromore. Among other things, he explains why business process management is vital for the success of an organization and why it is sometimes better to implement BPM under a different name. In addition, he gives a view into the future of process management: According to his opinion, the trend is towards automated processes. Process Mining will be a first step in that direction, as it offers comprehensive data mining and analysis without the help of IT and Data Scientist. Besides, he has the vision of BPM recommendation systems, which autonomously recommend points, where processes can be improved. More details can be found in this episode.

Business Process Management | Process Mining | Process Improvement

Has it ever happened in your organization that chaos breaks out as soon as a certain person is on holiday, changes position or even leaves the company? Then join today’s episode with Paul Fechner (Digital Information Strategist) and follow the discussion about how and why business process management and knowledge management belong together. Because “if we've got certain structures in place, it doesn't matter when people come and go, or get a shift around to different positions. The process should change if there's input from other people, if not we just keep the same process.” Furthermore, Paul emphasizes the significance of a “mistake culture”, in which employees are not afraid to try out new things and find out improvements for their everyday work.

Business Process Management | Process Improvement | Knowledge Management

Process management before process automation – That is the attitude of Peter McFarlane, today’s guest in our process pioneers episode. In this episode, he argues why a well-functioning business process management is the basis for its optimization and automation. And, according to him, BPM affects every organization, no matter its size, orientation, and business, as long as it is delivering value to an end user. Furthermore, the business process consultant explains, that BPM is not limited to organizations: In all areas of life, people are following processes, e.g. in sports or music. But establishing a business process management and gaining results needs time, which he illustrates with the following guideline: You need 3 weeks to set things up, you need 3 months to start the first BPM project and you need 3 years to see changes. Further details can be found in our podcast.

Business Process Management | Process Improvement | Process Automation

Join Daniel Rayner and Marcello La Rosa, Professor at the University of Melbourne as well as the CEO and Co-founder of Apromore, for their discussion about the paradigm shift in companies caused by process mining: From a confidence-based business process management towards an evidence-based approach provided by data. Get to know how transactional data from company's information systems can act as a starting point of process mining and thus, offer the opportunity for improving your business processes. With Process Mining you can understand how your operations really are. This transparency itself opens the door for improving efficiency, saving time and costs, as well as making valuable predictions for your business. Consequently, Process Mining can be regarded as a new entry point to the BPM lifecycle, starting with the monitoring phase, discovering the ideal business processes, and ending up in modeling them in a BPM Tool.

Process Mining | Process Intelligence | Process Excellence | Data Science